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Performance Management

Performance management (PM) includes activities which ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product of service, as well as many other areas.  PM is also known as a process by [...]

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Strategic Intent

In 1989, Gary Hamel and C.K. Prahalad created an upheaval with their article entitled “Strategic Intent”. It was published in the Harvard Business Review. Hamel and Prahalad argue that in order to achieve success, a company must reconcile its purpose (end) with its means through Strategic Intent. What is Strategic Intent? In their book, Hamel [...]

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Reference Documents by Business Topic

This compiled list of reference documents has been republished from the Flevy blog here.  Please bookmark the original article, as that is updated on a weekly basis. These documents below are mostly consulting methodologies developed for and by consulting firms. 5S 5S for the Office https://flevy.com/browse/business-document/5s-for-the-office-161 5S Visual Workplace http://flevy.com/browse/business-document/opex-5s-visual-workplace-training-module–602 5S: Five Disciplines for High [...]

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Value Disciplines

Four New Rules According to CSC Index consultants Michael Treacy and Fred Wiersema in “The Discipline of Market Leaders”, there are four new rules that competing companies must obey. Provide the best offer in the marketplace, by excelling in one specific dimension of value. Market leaders first develop a value proposition, one that is compelling [...]

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Stakeholder Analysis

A Stakeholder Analysis is an approach that is frequently used to identify and investigate the Force Field formed by any group or individual who can affect or is affected by the achievement of the objectives of an organization. Stakeholder Analysis identifies the ways in which stakeholders may influence the organization or may be influenced by [...]

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Scenario Planning

Scenario Planning is a model that can be used to explore and learn the future in which a corporate strategy is formed. It works by describing a small number of scenarios, by creating stories how the future may unfold, and how this may affect an issue that confronts the corporation. Royal Dutch Shell, one of [...]

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Analogical Strategic Reasoning

Analogical Reasoning is the process of reasoning from particular to particular, it derives a conclusion from one’s experience in one or more similar situations. The simplest and most common method of reasoning, it is also most fraught with chances of making a mistake. With deductive reasoning and inductive reasoning, it constitutes the three basic tools [...]

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Stakeholder Mapping

Stakeholder Analysis in conflict resolution, project management, and business administration, is the process of identifying the individuals or groups that are likely to affect or be affected by a proposed action, and sorting them according to their impact on the action and the impact the action will have on them. This information is used to [...]

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Business Intelligence

Business Intelligence (BI) aims at making better business decisions through the use of a broad category of Management Information Systems, applications and technologies for gathering, storing, analyzing, and providing access to data. BI uses timely and accurate information to make decisions.  BI is a set of theories, methodologies, processes, architectures, and technologies that transform raw [...]

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Activity Based Costing

Activity Based Costing (ABC) is an alternative to the traditional way of accounting. Traditionally it is assumed that high volume customers are profitable customers. A loyal customer is also a profitable customer. And profits will follow a happy customer. Studies about customer profitability have unveiled that the above ideas are not necessarily true. ABC is [...]

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