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Performance Management

Performance management (PM) includes activities which ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product of service, as well as many other areas.  PM is also known as a process by [...]

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Strategic Intent

In 1989, Gary Hamel and C.K. Prahalad created an upheaval with their article entitled “Strategic Intent”. It was published in the Harvard Business Review. Hamel and Prahalad argue that in order to achieve success, a company must reconcile its purpose (end) with its means through Strategic Intent. What is Strategic Intent? In their book, Hamel [...]

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Reference Documents by Business Topic

This compiled list of reference documents has been republished from the Flevy blog here.  Please bookmark the original article, as that is updated on a weekly basis. These documents below are mostly consulting methodologies developed for and by consulting firms. 5S 5S for the Office https://flevy.com/browse/business-document/5s-for-the-office-161 5S Visual Workplace http://flevy.com/browse/business-document/opex-5s-visual-workplace-training-module–602 5S: Five Disciplines for High [...]

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Stakeholder Analysis

A Stakeholder Analysis is an approach that is frequently used to identify and investigate the Force Field formed by any group or individual who can affect or is affected by the achievement of the objectives of an organization. Stakeholder Analysis identifies the ways in which stakeholders may influence the organization or may be influenced by [...]

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Scenario Planning

Scenario Planning is a model that can be used to explore and learn the future in which a corporate strategy is formed. It works by describing a small number of scenarios, by creating stories how the future may unfold, and how this may affect an issue that confronts the corporation. Royal Dutch Shell, one of [...]

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Analogical Strategic Reasoning

Analogical Reasoning is the process of reasoning from particular to particular, it derives a conclusion from one’s experience in one or more similar situations. The simplest and most common method of reasoning, it is also most fraught with chances of making a mistake. With deductive reasoning and inductive reasoning, it constitutes the three basic tools [...]

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Stakeholder Mapping

Stakeholder Analysis in conflict resolution, project management, and business administration, is the process of identifying the individuals or groups that are likely to affect or be affected by a proposed action, and sorting them according to their impact on the action and the impact the action will have on them. This information is used to [...]

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BHAG (Big Hairy Audacious Goal)

BHAG stands for Big, Hairy, Audacious Goal.  It was coined by business professors James Collins and Jerry Porras in their HBR article about enduring corporate visions.  A BHAG is a strategic business statement which is created to focus an organization on a single medium-long term organization-wide goal which is audacious, likely to be externally questionable, but not [...]

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Kaizen

Kaizen strategy is the single most important concept in Japanese management–the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean production improvements. Kaizen events are opportunities to make focused changes in the workplace. Kaizen is actually a way of life philosophy. It assumes that [...]

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Chinese Wall

A Chinese Wall is an ethical barrier between different divisions of a company to avoid conflict of interest.  This is typically existing in financial institutions and professional service firms. For instance, in an investment bank, there is a Chinese Wall between the advisory area and the brokering department of a financial services firm to separate [...]

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