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Reference Documents by Business Topic

This compiled list of reference documents has been republished from the Flevy blog here.  Please bookmark the original article, as that is updated on a weekly basis. These documents below are mostly consulting methodologies developed for and by consulting firms. 5S 5S for the Office https://flevy.com/browse/business-document/5s-for-the-office-161 5S Visual Workplace http://flevy.com/browse/business-document/opex-5s-visual-workplace-training-module–602 5S: Five Disciplines for High [...]

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Business Intelligence

Business Intelligence (BI) aims at making better business decisions through the use of a broad category of Management Information Systems, applications and technologies for gathering, storing, analyzing, and providing access to data. BI uses timely and accurate information to make decisions.  BI is a set of theories, methodologies, processes, architectures, and technologies that transform raw [...]

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Impact/Value Framework

In their 1987 article “The changing value of communications technology” Michael Hammer and Glenn Mangurian presented the Impact/Value framework that can be used to think about the value of Information Technology. Vertical axis of the Impact/Value framework Time: in particular time compression is important. Distance: in particular overcoming geographical limitations is significant. Relationships: sometimes organizational [...]

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Bass Diffusion Model

The Bass Model or Bass Diffusion Model was developed by Frank Bass.  It consists of a differential equation that describes the process of how new products get adopted in a population. The model presents a rationale of how current adopters and potential adopters of a new product interact. The basic premise of the model is [...]

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Strategy Dynamics

Strategy Dynamics is a business framework developed by Kim Warren that explains how business performance has developed up to the current date, and how to develop and implement strategies to improve future performance. The approach emphasises building and sustaining the resources and capabilities needed to succeed. The target of Strategy Dynamics is to answer some [...]

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TDC Matrix

The Time Distance Complexity Matrix (TDC Matrix) is a business framework created by Ben Tiggelaar. It helps assess the value or influence of information and communication technology (ICT) and the internet as a general concept. It is used throughout the strategy development process, for example vision, mission, strategic analysis and implementation etc. The framework is [...]

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Total Cost of Ownership

Total Cost of Ownership (TCO) is a financial estimate whose purpose is to help consumers and enterprise managers determine direct and indirect costs of a product or system. It is a management accounting concept that can be used in full cost accounting or even ecological economics where it includes social costs. For manufacturing, as TCO [...]

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Brand Identity Prism

An obvious benefit of using a human being for a metaphor for a brand is that it becomes much more easy, especially for non-experts, to understand and discuss what a brand stands for. Consumers easily perceive brands as if they would have personality traits. What is the Brand Identity Prism? According to Jean-Noel Kapferer, brand [...]

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Resource-Based View

The Resource Based View (RBV) as a basis for a competitive advantage of a firm lies primarily in the application of the bundle of valuable interchangeable and intangible tangible (intangible tangible makes no sense) resources at the firm’s disposal. To transform a short-run competitive advantage into a sustained competitive advantage requires that these resources are [...]

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SERVQUAL

ERVQUAL (also called RATER) is a service quality framework. SERVQUAL was developed in the mid-1980s by Zeithaml, Parasuraman & Berry. SERVQUAL means to measure the scale of Quality in the service sectors.  SERVQUAL was originally measured on 10 aspects of service quality: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles. [...]

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