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Reference Documents by Business Topic

This compiled list of reference documents has been republished from the Flevy blog here.  Please bookmark the original article, as that is updated on a weekly basis. These documents below are mostly consulting methodologies developed for and by consulting firms. 5S 5S for the Office https://flevy.com/browse/business-document/5s-for-the-office-161 5S Visual Workplace http://flevy.com/browse/business-document/opex-5s-visual-workplace-training-module–602 5S: Five Disciplines for High [...]

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Value Disciplines

Four New Rules According to CSC Index consultants Michael Treacy and Fred Wiersema in “The Discipline of Market Leaders”, there are four new rules that competing companies must obey. Provide the best offer in the marketplace, by excelling in one specific dimension of value. Market leaders first develop a value proposition, one that is compelling [...]

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Activity Based Costing

Activity Based Costing (ABC) is an alternative to the traditional way of accounting. Traditionally it is assumed that high volume customers are profitable customers. A loyal customer is also a profitable customer. And profits will follow a happy customer. Studies about customer profitability have unveiled that the above ideas are not necessarily true. ABC is [...]

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TDC Matrix

The Time Distance Complexity Matrix (TDC Matrix) is a business framework created by Ben Tiggelaar. It helps assess the value or influence of information and communication technology (ICT) and the internet as a general concept. It is used throughout the strategy development process, for example vision, mission, strategic analysis and implementation etc. The framework is [...]

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Game Theory

Game Theory is a study of strategic decision making. More formally, it is “the study of mathematical models of conflict and cooperation between intelligent rational decision-makers.” An alternative term suggested “as a more descriptive name for the discipline” is interactive decision theory. Game theory is mainly used in economics, political science, and psychology, as well [...]

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Benchmarking

A benchmark is a point of reference for a measurement. Benchmarking is process of comparing one’s business processes and performance metrics to industry bests or best practices from other industries. It does this by capturing performance metrics and comparing their values with a comparable set of previously recorded measures. This comparison set can be taken [...]

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Regression Analysis

Regression Analysis is a statistical technique for estimating the relationships among variables. It includes many techniques for modeling and analyzing several variables, when the focus is on the relationship between a dependent variable and one or more independent variables. More specifically, regression analysis helps one understand how the typical value of the dependent variable changes [...]

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SERVQUAL

ERVQUAL (also called RATER) is a service quality framework. SERVQUAL was developed in the mid-1980s by Zeithaml, Parasuraman & Berry. SERVQUAL means to measure the scale of Quality in the service sectors.  SERVQUAL was originally measured on 10 aspects of service quality: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles. [...]

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Bricks and Clicks

The Bricks and Clicks (also called Clicks and Bricks, Click and Mortar, or Bricks, Clicks, and Flips) business model refers to the marriage of traditional ways to conduct a business (often using direct, face-to-face contacts with customers) and Internet ways to interact with customers (often via websites, email, FTP and other internet technologies)–and sometimes with the third [...]

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Horizontal Integration

Horizontal Integration is a strategy used by a business or corporation that seeks to sell a type of product in numerous markets. Like its counterpart, Vertical Integration, Horizontal Integration is a potential strategic move which a firm may consider.  Horizontal Integration in marketing is much more common than Vertical Integration is in production. Horizontal Integration means to acquire [...]

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