Tag Archives | Kaplan

Activity Based Costing

Activity Based Costing (ABC) is an alternative to the traditional way of accounting. Traditionally it is assumed that high volume customers are profitable customers. A loyal customer is also a profitable customer. And profits will follow a happy customer. Studies about customer profitability have unveiled that the above ideas are not necessarily true. ABC is [...]

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Balanced Scorecard

The Balanced Scorecard (BSC) framework is a strategic management tool. It is a semi-standardardized, structured report, supported by design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions. It was the [...]

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