Tag Archives | Quality Function Deployment

Quality Function Deployment

Quality function deployment (QFD) is a method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process. QFD was developed by Yoji Akao and Shigeru Mizuno in Japan in [...]

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Customer Satisfaction Model (Kano Model)

The Customer Satisfaction Model from Noriaki Kano, also aptly called Kano Model, is a quality management and marketing technique that can be used for measuring client happiness. It is a business framework of product development and customer satisfaction that classifies customer preferences into five categories. Kano’s model of customer satisfaction distinguishes six categories of quality [...]

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